Help Center
DocsNotifications Inbox
A dedicated full-page workspace for triaging, archiving, snoozing, filtering, and searching every notification you have received.
Opening the Inbox
The inbox is the full-page view of every notification — beyond what fits in the bell dropdown.
Open /notifications from the Notifications entry in the left sidebar, from the View all notifications link at the bottom of the bell dropdown, or by pressingG then I from anywhere in the app. The inbox shows every notification you have received, grouped by day, with infinite scroll to load older history as you reach the bottom.
Mode Tabs
Switch between four views of your notifications.
- All — Every notification except archived ones. Default view.
- Unread — Only notifications you haven't opened.
- Snoozed — Notifications you have temporarily hidden. They return automatically when the snooze period ends.
- Archived — Notifications you moved out of your main inbox. Still searchable but out of the way.
Filters and Search
All filters sync to the URL so you can bookmark or share a view.
| Field | Description |
|---|---|
| Search | Free-text search over the notification title and message. Results update as you type. Press / from anywhere on the page to focus the search input. |
| Type | Multi-select by notification type — @Mention, Task Assigned, Deal Stage Changed, Approval Request, Ticket Reply, Goal Achieved, Campaign Completed, and every other supported type. Types are grouped by the same categories shown in the settings page. |
| Priority | Multi-select by priority: low, medium, high, or urgent. |
| Entity | Filter by the related entity type: Company, Person, Deal, Task, Ticket, Activity, Project, Invoice, Quote, Campaign, Meeting, Goal, Agent Run, AI Chat Run, or Workflow. |
Priority and Unread Indicators
Rows encode state through color, icons, and typography — never color alone.
- Unread rows have a blue left-edge accent, a bold title, and a blue dot after the title.
- Priority bar — a 3-pixel vertical accent on the left edge of each row. Urgent is red, high is amber, low is slate, and medium is transparent (the default).
- Priority label — a small badge labeled low, high, or urgent appears beside the timestamp. Medium priority rows show no badge.
- Snoozed rows display a Snoozed label next to the timestamp.
- Type icons — a small emoji on the left of the title reflects the notification type (bell, check, money, chat bubble, etc.) for quick visual scanning.
Per-Item Actions
Every notification row has quick-action buttons that appear on hover or focus.
- Mark read / Mark unread — toggle the read state without leaving the inbox. A read notification can be marked unread again.
- Snooze — hide for a duration. Presets are 1 hour, 4 hours, Tomorrow, or Next week. A Custom time picker lets you choose any future date and time.
- Archive — move the notification to the Archived tab.
- Open — double-click the row, press Enter when focused, or click Open in the detail pane to jump to the linked record.
Detail Pane
Selecting a row on desktop shows the full notification on the right.
The detail pane shows the full notification title, the complete message (no truncation), the notification timestamp, who sent it (for mentions and nudges), the priority, and a Related card naming the linked entity type. Action buttons at the bottom repeat the per-row actions — Open, Mark read / Mark unread, Snooze, and Archive.
Bulk Actions
Select multiple notifications and act on them together.
Click the checkbox on each row to build a selection. A bulk-action toolbar appears at the bottom of the list pane showing N selected and the available actions:
- Mark read / Mark unread
- Snooze — opens the snooze picker, same options as per-row snooze
- Archive
- Delete — requires an inline confirmation (Delete permanently?). Deletion is irreversible.
- Clear — clears the current selection without performing an action
Mark All as Read
Clear the entire unread badge with one click.
When there are unread notifications in the current view, a Mark all read button appears in the header next to the unread count badge. Click it to mark every unread notification in the current filtered view as read. This is a convenience over selecting each row.
Keyboard Shortcuts
Navigate and act on notifications without touching the mouse.
Day Grouping and Infinite Scroll
Rows group into Today, Yesterday, This week, and Older buckets — with sticky headers as you scroll.
Notifications are grouped by day as you scroll, with sticky section headers so you always know which bucket you are reading. The list uses infinite scroll — 25 notifications load initially, and reaching the bottom automatically loads the next batch. A Load more button also appears if auto-loading is blocked by your browser.
Empty States
What you see when there is nothing to show.
- All tab, no notifications — "You're all caught up. Nothing new to see here." with a link to Configure preferences.
- Unread tab, nothing unread — "No unread notifications."
- Archived tab, nothing archived — "No archived notifications yet."
- Snoozed tab, nothing snoozed — "No notifications are snoozed right now."
- Filters returning zero results — "No notifications match these filters." with a Clear filters link.
Inbox vs. Bell Dropdown
When to use each surface.
The bell dropdown in the top bar shows your 30 most recent notifications across four tabs (All, Unread, Mentions, Assigned), with per-row snooze and archive. It's designed for a quick scan between tasks. The full inbox at /notifications adds search, filter chips, bulk operations, keyboard navigation, the detail pane, and infinite history — use it when you need to triage a larger backlog or find something specific.