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DocsEmail snippets
Reusable text blocks expanded by typing ;shortcut in any compose surface.
Create and manage snippets
One place to define them, expanded everywhere.
Visit Settings → Email → Snippets (/settings/email/snippets). Each snippet has a name (e.g., “Intro paragraph”), a shortcut (e.g., intro), and a body (HTML allowed). Pick a scope: Just me for a private snippet, or Whole org to share with the team.
- Shortcuts are 1–32 chars, lowercase letters + digits +
_+-. - Body is up to 16,000 chars; can include simple HTML formatting.
- Org-shared snippets show with an “Org-shared” tag in the list.
Expand in compose
Type ;shortcut, then space — the snippet replaces the trigger.
In any compose textarea (full compose, floating compose, inline reply), type ;followed by the shortcut and a trailing space (or Enter / Tab). The trigger replaces with the snippet's body and leaves your cursor at the end. The trigger character must be at the start of the line, after whitespace, or after punctuation — emoticons like ;) stay safe.
/snippet) and the visual “From CRM” button both list your snippets, in case you want to browse rather than recall the shortcut.