Surveys

Ask how it went, right on the record.

NPS and rating surveys you share by a link anyone can open. Every response lands on the contact and company it came from, next to the deal and the support history.

A SurveyMonkey or Delighted style survey, built into the CRM. Included on Business and Ultra.

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laureo.io/s/your-survey
Customer survey
How likely are you to recommend us?
0 is not at all likely, 10 is extremely likely.
012345678910
Not likelyVery likely
How would you rate your experience?
Submit response
Build

Build a survey in minutes

Start a survey and add the questions you need. Five question types cover a recommendation score, a rating, and a couple of supporting questions, scoped to NPS and rating feedback rather than a sprawling research form. Because it lives in the same place as your deals and support work, there is no second tool to set up and no exporting answers to match back to a customer later.

Share

Share by a link anyone can open

Every survey gets a public link. Send it in an email or a follow-up, and the recipient opens it in their browser, answers on a clean page, and submits. No sign-in, no account to create, and you choose when to send. There is no automatic trigger that fires a survey on its own.

  • Public share linkOne link per survey, sent anywhere your customers already are.
  • No login to respondRecipients answer in the browser, with no account and no sign-in.
  • A clean response pageJust the questions on a focused page, easy to answer in a moment.
  • You choose when to sendSend when it fits the relationship. No automatic after-the-fact trigger.
Results

Read the results on a dashboard

As responses come in, they roll up on a results dashboard. Read the overall picture at a glance, track how customers score you across an NPS or rating survey, and spot the trend before you open a single individual response.

  • Responses as they landNew answers show on the dashboard, with no export to wait on.
  • NPS and rating at a glanceRead how customers score you across a survey, with the trend in view.
  • From a number to a next stepA low score connects back to the customer it came from, ready to act on.
On the record

Every response lands on the customer

This is where a survey inside the CRM beats a standalone tool. When a customer answers, the response attaches to their contact and company record. The score does not sit in a separate app to be matched up later, it lands next to the deal, the emails, and the support history your team already works from.

  • Attached to the contactA response lands on the person who gave it, feedback and history on one record.
  • Linked to the companyThe same score rolls up to the account, across all its people.
  • Next to deals and supportA promoter or detractor is a record you can open, with full context for the follow-up.
Jordan Diaz
Northwind Supply
Contact record
Survey response
Recommendation
9 / 10
Rating
“Onboarding was smooth and support answered fast.”
On the same record
  • Open dealRenewal
  • Support historyResolved ticket
  • Email threadLast reply
Question types

Five question types, scoped to feedback

Five question types, the set you need to run NPS and rating surveys well. Mix them for a recommendation score, a rating, and a few supporting questions, scoped to loyalty and satisfaction feedback rather than the sprawl of a general-purpose form builder.

  • NPS scoreThe 0-to-10 recommendation question behind your net promoter reading.
  • Rating scaleA quick way to gauge how an interaction or experience landed.
  • Single choiceOffer a set of options and let the respondent pick one.
  • Multiple choiceLet a respondent select more than one option when one answer is not enough.
  • Open textRoom to answer in their own words, so a score comes with the why.
Security

Customer feedback stays yours

A survey response is sensitive: it names a customer and how they feel. Responses are isolated to your workspace, and the AI elsewhere in Laureo never trains on or keeps your data.

Survey responses are isolated to your workspace, and the AI never trains on or keeps your data.

See how we keep your data safe
Pricing

Surveys are on Business and Ultra

NPS and rating surveysBusiness+

Surveys are included on Business and Ultra, alongside tickets and the internal knowledge base, so customer feedback comes with the support toolkit rather than as a separate subscription. Business from $108.33/mo billed annually. There is no extra survey tool to buy on top.

Every plan starts with a 14-day free trial. Start free, no card needed.

Related Resources

Frequently Asked Questions

NPS and rating surveys. You build a survey from five question types, so you can ask a recommendation score, a rating, and a few supporting questions without overbuilding it. The focus is loyalty and satisfaction feedback, not long-form research forms.
You share a survey by a public link. The recipient opens the link and answers in their browser without signing in or creating an account, then submits. You decide when to send the link, there is no automatic survey trigger after a ticket is resolved.
Two places at once. Results roll up on a survey dashboard so you can read the overall picture, and each individual response also attaches to the contact and company record it came from. That means the feedback sits next to the deal, the emails, and the support history on the same record your team already works from.
For NPS and rating feedback tied to your customers, yes. Because surveys live in the CRM, a score is not a number in a separate tool, it is attached to the person and the company, so you can act on it from the record. It is scoped to NPS and rating, not a general-purpose form builder.
Surveys are on Business and Ultra, alongside tickets and the knowledge base. Business from $108.33/mo billed annually. Every plan starts with a 14-day free trial.

Put feedback on the record

NPS and rating surveys, shared by a link and landed on the customer. Included on Business and Ultra.

Start free trial

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