Support
Customer support, built in
Tickets, a knowledge base, and customer surveys. All inside your CRM, no separate help desk needed.
Why built-in support?
Most CRMs force you to buy a separate help desk for support tickets. That means two tools, two databases, and zero visibility between sales and support. With Laureo, your support team sees every deal, email, and activity on the same contact record your sales team uses. Better context, faster resolution, happier customers.
01
Tickets
Track, assign, and resolve customer issues from inside your CRM.
- Create tickets from email, forms, or manually
- Assign tickets to team members with round-robin or manual routing
- Priority levels: Low, Medium, High, Urgent
- SLA tracking with due dates and escalation rules
- Full ticket history linked to the contact record
- Status tracking: Open, In Progress, Waiting, Resolved, Closed
02
Knowledge Base
Publish help articles so customers can find answers on their own.
- Rich text article editor with images and formatting
- Organize articles into categories and subcategories
- Publish, draft, or archive articles with one click
- Public-facing knowledge base with your branding
- Search across all articles for fast answers
03
Surveys
Collect feedback from customers to improve your product and service.
- Survey builder with multiple question types
- Send surveys via email or share a link
- Response collection with real-time results
- Analytics dashboard for survey performance
- Trigger surveys automatically after ticket resolution
Unify your support stack
Support tickets, KB, and surveys included on Team and Business plans.
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